MooShoes strives for customer satisfaction. In the event that you are dissatisfied with your purchase you may return or exchange unworn items within 30 days of receipt. All mooshoes.com orders are eligible for store credit or a full merchandise refund, minus the price of shipping. MooShoes reserves the right to refuse any items that appear worn or used.
Items noted as final sale on their product pages are not eligible for return.
To complete a return, please ship your item(s) back to us at:
78 Orchard St.
New York, NY 10002
Kindly include your original packing slip and/or a note that you're returning for refund. We recommend using a trackable method of shipping.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded. MooShoes is not responsible for any lost returns.
Please do not use the shoe box as the shipping box. Shoes that are sent without an exterior box will incur a $5 repackaging fee that will be deducted from the refund.
Please note: clearance items marked final sale online are not eligible for return.
Before sending your exchange, please email us at
o[email protected] to confirm availability of your desired item.
Domestic returns are eligible for one initial exchange shipped free of charge. Shipping fees for sending the item back to us are still the responsibility of the customer. Additional exchanges from the same order will require a shipping fee. See shipping info for rates.
International returns are shipped at the destination country’s shipping fee. See international shipping info for rates.
REFUNDS + STORE CREDIT
Refunds are issued to the original form of payment. An email notification will be sent when the refund has been processed. Please allow 3-5 business days for the credit to appear on your account.
Store credit may be issued in place of a refund. To redeem store credit, please email us at [email protected] or call us at 212.254.6512. Store credit is also valid for use at our NYC store front, and never expires.
IN STORE PURCHASES
In store purchases may be exchanged or returned for a store credit within 30 days of purchase date. Original sales receipt must be provided. No cash or credit card refunds will be issued. Returned merchandise must be unworn, unwashed, and unused. MooShoes reserves the right to refuse any items that appear worn or used.
All clearance items purchased in store are FINAL SALE and may not be returned or exchanged.
DAMAGED + DEFECTIVE MERCHANDISE
If you receive a damaged or defective item from us, please call us immediately at 212.254.6512 or email us at [email protected] and we will help you exchange or return the item.
Please do not hesitate to contact us immediately if an item becomes defective within 6 months of purchase date. We will assess merchandise defects on a case by case basis to come up with the best solution possible.
If you would like to cancel your order, contact us within 24 hours via [email protected] or by phone 212-254-6512.